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Privacy Policy

This is how we guard your information.

The following policy dictates the manner in which BioPet Laboratories and the DNA World Pet Registry collects and uses information gathered from users of this (each, a “User”). This statement includes both The Company’s EU-US and Swiss-US Privacy Shield Statement, and the Website Privacy Statement. Privacy Users’ privacy is extremely important to us and we are committed to safeguarding the information you entrust to us. DNA World Pet Registry will not disclose information about customers or users without express permission unless the release of said information is required by government subpoena. BioPet Laboratories complies with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively.

BioPet Laboratories has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov./.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, BioPet Laboratories commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact BioPet Laboratories at 6727 Baum Drive, Knoxville TN 37919, or by telephone at 865-246-0514 or via email at info@biopetvetlab.com.

BioPet Laboratories has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Information Collection Practices and Uses

DNA World Pet Registry may collect personally identifiable information from Users in a variety of ways, including through online forms and other instances where Users are invited to volunteer such information. We may also collect information about how Users interact with our website. This information is obtained through analysis of server logs and through the use of “cookies” placed on user machines. A cookie is a piece of software that a Web server can store on a PC to identify the User should they visit the website again. While not all of the information that we collect from Users is personally identifiable, it may be associated with personally identifiable information that Users provide us through our website. For the purposes of administering the PooPrints™ program and the DNA Proof of Parentage Program, BioPet Laboratories may collect the following types of data: Name, mailing and email addresses, as well as dog name, which will be used only by the property or group of which the user is a member. Users will have access to view this data, and it may be corrected or deleted upon notifying BioPet Laboratories. A DNA profile of the dog will be created and stored in the registry. The data generated by the creation of the DNA profile of the dog will remain the property of BioPet Laboratories.

BioPet Laboratories acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them.  An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should submit a written request to using the contact information listed above. If requested to remove data, we will respond within a reasonable timeframe.

Information Disclosure

BioPet Laboratories, owner of the DNA World Pet Registry will not disclose information about customers or users without express permission unless the release of said information is required in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. BioPet laboratories may be liable for appropriate onward transfer of personal information to third parties.

Confidentiality:

Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.  If we change this policy in the future, we will alert you and also provide individuals with an opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized.  Any emails sent by this Company will only be in connection with the provision of agreed services and products.  If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site.

If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

Information Security and Integrity:

All reasonable precautions will be taken to protect personal data from loss or misuse from unauthorized access, disclosure, alteration and destruction and to ensure that data are accurate, up to date, relevant and reliable for their intended use. BioPet Laboratories is subject to the investigatory and enforcement powers of the FTC. Please contact us with any questions regarding our privacy policy by calling 865-246-0514 or email info@biopetvetlab.com.